Privacy policy
1. User information
Who is responsible for processing your personal data?
SUBSTRATE AI S.A. is the CONTROLLER of the USER’s personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD).
Why do we process your personal data?
To maintain a commercial relationship with the user. The operations planned for processing are: Sending commercial advertising communications by email, fax, SMS, MMS, social networks or any other electronic or physical means, present or future, that enables commercial communications. These communications will be made by the CONTROLLER and will be related to its products and services, or those of its collaborators or suppliers, with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data. Conducting market research and statistical analysis. Processing orders, requests, responding to queries or any type of request made by the USER through any of the contact forms available on the CONTROLLER’s website. Sending the online newsletter about news, offers and promotions in our activity.
Why can we process your personal data?
Because the processing is legitimised by Article 6 of the GDPR as follows: With the consent of the USER: sending commercial communications and the newsletter. In the legitimate interest of the CONTROLLER: conducting market research, statistical analysis, etc. and processing orders, requests, etc. at the request of the USER.
How long will we keep your personal data?
It will be kept for no longer than is necessary to fulfil the purpose of the processing or for as long as there are legal requirements governing its custody. When it is no longer necessary for this purpose, it will be deleted using appropriate security measures to ensure the anonymisation or complete destruction of the data.
Who do we share your personal data with?
We do not plan to share your personal data with third parties except, if necessary for the development and execution of the purposes of the processing, with our communications service providers, with whom the CONTROLLER has signed confidentiality and data processor agreements as required by current privacy regulations.
What are your rights?
The rights of the USER are: The right to withdraw consent at any time. The right to access, rectify, transfer and delete your data, and to limit or oppose its processing. The right to lodge a complaint with the supervisory authority (www.aepd.es) if you consider that the processing does not comply with current regulations. Contact details for exercising your rights: SUBSTRATE AI S.A. CALLE CRONISTA CARRERES, 10 BAJO – 46003VALENCIA (Valencia). Email: info@substrate.ai
2. Mandatory or optional nature of the information provided by the user
By ticking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or presented in download forms, USERS expressly, freely and unequivocally accept that their data is necessary for the provider to respond to their request, with the inclusion of data in the remaining fields being voluntary. The USER guarantees that the personal data provided to the CONTROLLER is accurate and is responsible for communicating any changes thereto. The CONTROLLER informs you that all data requested through the website is mandatory, as it is necessary for the provision of an optimal service to the USER. If all the data is not provided, it cannot be guaranteed that the information and services provided will be completely tailored to your needs.
3. Security measures
In accordance with the provisions of current regulations on personal data protection, the CONTROLLER complies with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data under its responsibility, and manifestly with the principles described in Article 5 of the GDPR, whereby they are processed in a lawful, fairly and transparently in relation to the data subject and are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. The CONTROLLER guarantees that it has implemented appropriate technical and organisational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of USERS and has communicated the appropriate information to them so that they can exercise them. For more information on privacy guarantees, you can contact the CONTROLLER through SUBSTRATE AI S.A. CALLE CRONISTA CARRERES, 10 BAJO – 46003 VALENCIA (Valencia). Email: info@substrate.ai
